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bola07 Legal Terms For Your Account

bola07 Legal terms explain how account access, identity checks, data handling and policy requests work for you in Indonesia.

Local-law accessClear account checksData request pathPolicy contact route
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POLICY HELP ROUTES

Get Legal Help Beside Your Account

A clear contact route matters when a Legal question affects your account, wallet status or access. We direct you to the relevant account-help path so you can explain the issue without sending sensitive details through an unverified route. Include your account identifier, the notice you saw and the change you are requesting; never share your password or one-time phone code.

Team online

Account access

If a Legal notice appears during login or phone verification, use the account-help path linked from your account area. Tell us which step stopped and include the displayed wording, but keep your password and one-time code private.

Wallet status

For a policy question connected with DANA, OVO, GoPay or QRIS status, send the account identifier and payment reference through the cashier support route. We can match the request without asking you to disclose a wallet password.

Policy request

When you want to ask about data, correction or access, select the policy contact route and describe the request in plain English. We may ask for account ownership details before discussing records linked to your profile.

DATA PRACTICE

How We Apply Legal Account Controls

We apply our Legal controls to the account steps you actually use, rather than treating every request as identical.

Data handling

We use account details for access administration, ownership checks, policy requests and support handling. When you contact us about Legal, provide only the details needed to identify the account and explain the issue.

Cookie choices

Cookies and similar browser storage can help retain sign-in and page preferences. You can manage browser permissions on your device, although changing them may affect the way account notices or verification steps appear.

Account security

Keep your password, phone verification code and wallet credentials private. If you suspect another person accessed your account, use the account-help path promptly and mention the affected login step so we can assess the request.

Record retention

We retain account and support records for the period needed to administer the account, address disputes and meet applicable legal duties. A retention question can be sent through the policy contact route.

Who handles requests

Our account support route receives access and policy questions, while the relevant internal team checks ownership and account records. This separation helps us avoid changing data on a request from an unverified person.

Requesting changes

You can ask us to correct account details or explain the data connected with your profile. Include the requested change and account identifier; we may request phone verification before making an update.

Legal Answers Before You Open An Account

These Legal answers cover the questions we expect you to ask before opening an account with bola07. They explain local access, verification, data requests and the practical contact route, while leaving room for the specific notices shown on your account.

Access depends on local law and the location linked to your account. Check the notice shown during registration before continuing. If your location is not eligible, do not attempt to bypass the restriction with another person’s details or a misleading location.

Legal account access may require the details requested on the registration form and phone verification before you enter the account area. Use your own accurate information, then follow the displayed step. We may request further ownership confirmation if an account issue needs investigation.

We use account data for access administration, ownership checks, support handling and policy requests. We limit a request to the details needed for its purpose and may verify ownership before discussing records. Send data questions through the policy contact route rather than an unverified message.

Yes, you can request a correction through the Legal contact route. State which detail is wrong, what it should say and which account it concerns. We may ask for phone verification or another ownership check before changing information attached to your profile.

Use the policy contact route and identify the account with the details requested by our support team. Explain that your Legal request concerns access to account data. We will assess the request, confirm ownership where needed and respond according to applicable local requirements.

Account and support records may remain for the period needed to address disputes, administer the account and meet applicable legal duties. A Legal question about retention can be submitted through the policy route, where we can assess the records connected with your account.

Use the cashier support route linked to your account and include the payment reference, displayed status and account identifier. This applies to DANA, QRIS, OVO, GoPay, bank transfer and virtual account questions. Do not send wallet passwords or phone verification codes.

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